Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that orders already in the shipping process cannot be canceled. To cancel an order, please contact our customer service team immediately after placing your order. Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing time.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Certain items are exempt from being returned, such as perishable goods, custom products, and personal care items. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Customers are responsible for return shipping costs unless the return is due to our error.

Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days. The time it takes for the refund to appear in your account may vary depending on your financial institution's processing time. Please note that shipping costs are non-refundable unless the return is a result of our mistake. For items returned without authorization or not meeting our return policy requirements, we reserve the right to refuse the refund or return the items to you at your expense.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us immediately. We will investigate the matter and work with the payment processor to resolve any issues. In cases where a refund was issued but not received, we may require additional verification information to reprocess the refund. Please ensure all your contact and payment information is accurate when placing orders to avoid delays in refund processing.

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